Please
browse through our site and add items to your shopping basket. Discounts
will be applied to the basket total according to quantity and product
range ordered.
Discounts are indicated for each
item where applicable.
Payments can be made by Postal Order,
Cheque or PayPal.
UK Mainland:
We
are constantly striving to maintain and improve our competitive pricing
structure. As such we do not have the luxury of being able to over subsidise
the ever increasing cost of having our orders delivered. We also take great pride
in getting your package to you in tip-top condition using adequate and
appropriate packing. We have therefore settle on the fixed postage amount
below to cover postage and packaging materials.
£4.95 for mainland UK with free delivery on orders
over £100.
Deliveries
to Ireland, Europe and the Rest of the World will be quoted according
to order size and weight. Please contact
us with your exact requirement so we may first quote you a price for
delivery.
We aim to offer a fast
service and are currently despatching orders within 4 working day(s).
Orders received after 5pm are deemed to have been received by us on the
following morning. Orders received after 5pm on Friday are deemed to have
been received by us on the following Monday morning. If there is going to
be a delay in despatching your goods (eg. a large part of your order is
out of stock), we will let you know and advise you of the expected
despatch date. We will email you and let you know when your order is ready
to despatch.
UK mainland only (inc. Isle of Wight)
The majority of Parcels to the UK mainland (including Isle of Wight) will be sent by
courier.
The delivery address that you provide MUST be one where someone is there
in the daytime to receive the parcel - a work address is best where
possible. This will ensure that deliveries are made without problems.
Although parcels may be left in a place around your property nominated by
you, this is at your own risk - we would never suggest that parcels are
left outside without specific instruction from the customer to do so.
In the absence of a safe leaving place, our Courier will attempt delivery to
the address given twice only and will try neighbours either side only if
that is your instruction. Please remember that neighbours go out too. If
we cannot deliver or leave safe per instruction, it maybe up to the
customer to collect their parcel from the Courier depot.
Northern
Ireland, Channel Islands, other offshore islands and BFPO
Parcels under 1500g to these areas will be sent by Royal Mail First Class
post (1-2 day delivery including Saturdays). Parcels over 1500g to these
areas will be sent by Royal Mail standard parcels (3 - 5 day service) or
occasionally by Courier (not BFPO) if the parcel is particularly heavy.
Please allow 14 days for delivery for all parcels sent by Royal Mail. The
delivery time for Courier parcels is up to 3 days.
RETURNS AND REFUNDS
If your goods
arrive in a damaged or faulty condition,
please email
us within 7 days. We will replace or refund for the damaged goods as
required. DO NOT RETURN DAMAGED GOODS WITHOUT CONTACTING US FIRST.
Postage will not be refunded on faulty goods returned without prior
notification. Any shortages/discrepancies must be advised within 7 days of
receipt of your parcel.
If you do not like the goods you have chosen or if you have ordered the
wrong goods, please return them to us within 14 days of receipt.
Please enclose a copy of your invoice indicating the items being returned.
We will be happy to refund you for the returned items providing they are
returned in their original condition with any sealed packaging unopened.
You must pay the cost of returning the goods and you will be responsible
for their safety during transportation. When returning items please obtain
a free proof of postage from the Post Office so that you can make a claim
against them in the event of the goods being lost in the post.
If you ordered incorrectly or want replacement goods for returned items,
this will be regarded as a new order and as such should be made through
the website in the usual way which will include postage and packing at the
standard rate.
When returning goods, it is your responsibility that they are packed so as
to avoid damage in the post as goods must be received by us in a
re-saleable condition. If any returns received are not in a re-saleable
condition, we may only refund you 50% of the retail value of the goods.
We cannot guarantee the suitability of any of our products for a specific
purpose therefore customers are asked to make their own tests before
making any large orders. We cannot exchange or refund any money on items
that have been used.
Products returned that formed part of a multiple that qualified for an
additional discount will be refunded as if the reduced quantity had been
ordered. Eg. 5 packs ordered with 20% discount and 4 packs subsequently
returned - refund will be the 5 pack cost less the full single pack cost.
Where non-faulty goods are returned when the original order has qualified
for free postage and packing, and the total order amount is reduced to
less than the free postage threshold, refunds will be given less the
appropriate postage charge.
Refunds for returned items will be made through PayPal to the account
through which the purchase was made within 14 days of receipt of the
returned item(s).
